Client Support Channels
A One–Hour Response Time Guarantee
We offer a 60 min response time guarantee for each ticket or e–mail that you send to our client care team. We will quickly reply to all the standard inquiries and forward the case to our server admins in case further assistance is needed. If you order our Optional Admin Services package, we will execute any of the included server management services at a time that has been discussed with you in advance.
A First–Class Customer Support Service
Our client support team will be available to you 24/7 if you require assistance working with our Web Control Panel or with any of the applications that we have pre–installed for your convenience on the server. Furthermore if you need assistance handling all the routine admin tasks on your server, you can have a glimpse at our Optional Admin Services package, that includes backup space, OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
Our Web Control Panel was installed by default for each dedicated web hosting plan. Among its features is a very convenient integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most educational articles have video versions which show all the actions that you can perform in a very illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Control Panel.