In case you have ever had a cloud hosting account before or you've dealt with any kind of online service, you are probably aware from personal experience that for certain things it's better to consult with a live person over the phone than to exchange tickets or email messages. If you want to know more about a specific service before you decide to order it or if something small-scale has to be done, for example, it'll be far easier and faster to do it in real time. If you are able to contact representatives by phone, it's also very likely that you're dealing with an actual hosting supplier, not a reseller. The level of support that you will get on the telephone may differ between different providers - from standard matters to dedicated tech support. Usually most providers offer pre-sales assistance and first level telephone support, while more complicated technical issues are resolved through e-mail and / or tickets.

Phone Support in Cloud Hosting

We know that the option to talk with a live consultant is rather important, so we have 3 support lines around the globe (USA, UK and Australia) and you'll be able to contact us on the phone for fourteen hours every day. If you consider buying one of our Linux cloud hosting plans, for instance, you are able to give us a call and find out more about our services before placing your order so as to be sure that we do match all of the system requirements for your web sites. After the order, you will be able to contact us about all the sales and billing difficulties you may have, or get any kind of general or basic technical information that you need. We have aimed to find the optimal balance between phone and ticket support, so for solely technical matters you have to use the ticketing system, that will make it easier to follow the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you when you have any questions about the semi-dedicated server packages that we provide. Whether you wish to find out more about the plans, you have some billing issue or some general problem, you can just give us a call. Though some more complex problems could need a support ticket so as to give some time to our technical support crew to analyze, we can help you with lots of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local phone lines in all of these countries as well. If you are in another country, we also have an international number where you are able to reach us.