If you’re a website owner, a problem might always crop up and it doesn’t automatically have to be connected with the hosting service itself. For example, something may go wrong when you update a script or some important content might be edited or erased incidentally. Irrespective of what the nature of the problem may be, you’ll have to get in touch with the respective client care staff and ask them to retrieve a backup or to help you troubleshoot the problem that you’re having. How timely they’ll do that will determine the length of time that your sites will be unavailable. For certain websites like social networking sites or online shopping portals, a continuous outage period can too often mean losing customers and money. For this reason, it is extremely important that you use the services of a company that provides not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

If you’re using any of our Linux cloud hosting plans and you have an inquiry or encounter some obstacle, you can get in touch with us 24x7x365 by submitting a trouble ticket or by writing an email and we’ll make sure that you receive a reply in less than 60 minutes. In case the issue can be solved, we’ll do it before we reply, whilst if there’s something that you have to do on your end, we’ll supply you with all the needed info – what settings to check, what possible solutions to try out, etc. Usually, you will receive a reply within half an hour max, which implies that waiting for hours and hours or even for more than a day to get assistance is something inconceivable. Our 1-hour response time guarantee is valid for any question that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a trouble ticket via your web hosting Control Panel or write an email relating to your semi-dedicated server, you will get a response within maximum 60 minutes. You can get in touch with us whenever you want in regards to technical, billing or general issues and considering the fact that we’re available to you 24x7, you’ll always get assistance in no time. Depending on the specific issue or question, we will give you more info, resolve the obstacle if it’s been caused by something that is within our reach or tell you what steps to take if you have to adjust a specific setting for a web app that we cannot access. You can forget about waiting around for an entire day for each reply. In reality, in most cases we respond to emails and tickets within 20-25 minutes max.