Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud hosting plans is not separate from the web hosting account. It’s an essential part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you need with only a couple of clicks of the mouse, without the need to log out of your web hosting account. The ticketing system features a quick-search field, which will help you track the status of de facto any support ticket that you have already posted, if you need it. In addition, you can read knowledge base articles that belong to various problem categories, which you can select, so you can find out how to fix a specific problem before you actually open a ticket. The ticket response time is maximum 1 hour, which goes to say that you can obtain timely assistance at any time and if our client service staff suggests that you do something within your account, you can do it immediately without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated servers, so you won’t require a separate support platform to touch base with our client support team – you can do it on the spot in the event that you stumble upon an issue. Sending a new ticket requires a couple of clicks of the mouse and tracking down an older one is just as simple. Using our smart search box, you can swiftly find any ticket that you’ve already submitted. You can open a ticket whenever you want as our technical support team members are at your disposal 24/7/365 and respond in no more than an hour, although it rarely takes that much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about needing to use 2 or more platforms to fix a simple problem.