24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance right away, so our cloud hosting services come with 24/7 technical support as well as several means of communication. In case you don't have an account yet, you can easily call us or come on our live chat and consult with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up getting a service that you cannot use effectively. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs further investigation. In contrast to the majority of suppliers out there today, we reply to all of the tickets within one hour, so you won't need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we provide feature 24/7 customer and technical support, so whatever the issue you have, you are able to contact us and we will assist you in a timely manner. The guaranteed response time for each email message or ticket that you open via your Hepsia web hosting Control Panel is only one hour; usually the reply time rarely exceeds twenty minutes. We also provide phone support with several local numbers globally plus a live chat, so that you're able to contact us and receive more info about our solutions even if you don't have an account yet. We can help you with any question or a difficulty you may have - payment methods, plan features, email setup, web hosting account settings, etc. If you employ our services, you will never encounter a situation where you have to wait for a few days to get a problem solved like you'll need to do with various other companies.
24/7 Customer Support in VPS Servers
Using our Linux VPS servers, you will not ever have to wait for more than an hour in order to receive support for any type of situation that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets that you open from your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local telephone numbers in a number of countries globally as well as a live chat service where we will assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the various methods of communication, so regardless what your question or problem is, there is always someone to help you promptly. In case you need help with third-party software, which you cannot deploy or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers
If you obtain a dedicated server through us, you will be able to contact us at any time using various channels and the max time that you'll need to wait for a reply is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will help you with anything related to the applications which are pre-installed on the server. To get in touch with us about a technical issue, you're able to open a ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any basic questions or you'd like to find out about our solutions before you order, you may also use our live chat or you can call one of the local numbers that we have in several countries around the world. In case you need support for third-party software that you are unable to install or manage efficiently, you can add the Managed Services upgrade to your current package and our system administrators will assist you.